On NexMart LTD

Refund Policy

Please review our return, exchange, and refund terms before submitting a request.

07-Day Return Policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at OnNexMart@gmailcom

If your return is accepted, we will send you a return shipping label, together with instructions explaining how and where to send your package.

Items returned without first requesting and receiving return approval will not be accepted.

Damages and Issues

Please inspect your order when it is received. Contact us immediately if your item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, including food, flowers, or plants.
• Custom products, special orders, or personalized items.
• Personal care goods, including beauty products.
• Hazardous materials.
• Flammable liquids or gases.

Please contact us if you have questions or concerns regarding the eligibility of a particular item.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

The item must be in the same condition in which it was received, unworn or unused, with its tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and will confirm whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 20 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 25 business days have passed since your refund was approved, please contact us at OnNexMart@gmail.com

Return or Refund Questions

Contact our customer service team before sending an item back to us.